Return Policy
Thank you for shopping at RizeHome.shop. We strive to provide our customers with discontinued inventory at discounted prices. Please review our return policy carefully, as all sales are final. We are committed to providing the best service, and this policy outlines the terms and conditions of returns and exchanges for your convenience.
All Sales are Final: All products on RizeHome.shop are offered as-is, and all sales are considered final. We do not offer refunds or exchanges for any reason other than shipping damage.
Limited Warranty: The original limited warranty for our products remains in effect. If you believe that your product is damaged during shipping, please read below for instructions on how to request an exchange.
Shipping Damage Claims: If your product arrives damaged during shipping, we are happy to assist you in receiving a replacement. To be eligible for an exchange, you must adhere to the following guidelines:
- Submit Photographic Proof: You must provide photographic proof of both the damage to the product and the condition of the shipping box. Please ensure the images are clear and clearly show the damage.
- Contact Us Within 5 Business Days: You have a maximum of 5 business days from the delivery date to report shipping damage. To report the damage, please contact Rize Home at orders@rizehome.com and include the following information:
- Your order number
- Detailed description of the damage
- Photographic evidence as described above
Exclusion After 5 Business Days: If you initiate a damage claim after the 5 business day period has passed, you will not be eligible for an exchange. We strongly encourage you to inspect your purchase promptly upon arrival and contact us if you discover any damage.
Contact Us: If you have any questions or require clarification regarding our return policy, please don't hesitate to reach out to us. You can contact Rize Home at orders@rizehome.com, and our customer support team will be happy to assist you.
RizeHome.shop values your satisfaction and is here to ensure you have a positive shopping experience. Thank you for choosing us for your bedding needs.