Returns and Exchanges
- Since this is a discontinued product, is it still under the original limited warranty? Yes. All products remain under the original limited warranty. If you need warranty support, contact our customer support team at 855-581-3095.
- Can I return my purchase for a refund? All sales are final. All products on Glideaway Outlet are discontinued inventory at discounted prices. Therefore, all sales on Glideaway Outlet are final – no refunds, no exchanges. The original limited warranty remains in effect. If the product is damaged during shipping, Glideaway Outlet will issue an exchange. In order to be eligible for an exchange, you must submit photographic proof of damage to the product and shipping box. You have 5 business days to report shipping damage by calling our customer service department at 855-581-3095. If you initiate a damage claim after 5 business days have passed, you will not be eligible for an exchange. If you have questions regarding the policy, please contact our customer support team at 855-581-3095.
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Can I exchange my purchase if it is defective? Please refer to your original limited warranty.
Orders, Shipping and Delivery
- Shipments cannot be delivered outside of the contiguous United States.
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What is Curbside Delivery? Curbside Delivery is free on GlideawayOutlet.com. The product will be delivered to the curbside at the consumers address listed on the order. The product is NOT brought inside the house.
- How do I track my order? Once you've placed your order, it will take 1-2 business days to process your order. Orders placed on Friday after 12:00 noon will be processed on the following business day. Once orders are processed, it will take up to 2 weeks to ship. Once a product has shipped, you'll receive a tracking number that you can use.
- Why is my delivery taking so long to arrive? Delivery may take longer during the holiday season and/or severe weather conditions. We recommend using the tracking number to find the location of your item. If you're having trouble with your tracking information, please call our customer support team at 855-581-3095.